Shipping & Delivery Policy

At KeyboardX, we strive to provide a smooth and efficient shopping experience, including fast and reliable shipping. Whether you’re ordering from Colombo or any other part of Sri Lanka, we’re committed to delivering your products in a timely manner.

Shipping Locations

We currently offer islandwide delivery across Sri Lanka, including Colombo and all other major cities and towns. Wherever you’re located, we ensure that your order reaches you quickly and safely.

Shipping and Handling Charges

Shipping and handling charges may vary depending on factors such as your delivery address, the desired shipping speed, and the total value of your order. Our goal is to offer competitive rates and transparent pricing, so you always know what to expect when placing an order. During checkout, you’ll be able to view the total cost of shipping before finalizing your purchase.

Dispatch Times

• Within Colombo: Orders placed within Colombo will be dispatched within 3-4 business days from the date of order confirmation.
• Islandwide Delivery: For deliveries outside Colombo, we will dispatch your order within 3-4 business days from the date of order acceptance.

While we strive to meet these timelines, please note that these are estimated dispatch times and can be subject to change depending on various factors such as stock availability or external circumstances like weather or courier delays.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your order directly from the courier service’s website.

Delivery Time

• Within Colombo: Estimated delivery time is typically 1-2 business days after dispatch.
• Islandwide: For locations outside Colombo, deliveries may take 2-4 business days after dispatch, depending on the destination.

Please note that delivery times can vary depending on the courier and location.

Shipping Delays

While we do our best to ensure timely delivery, shipping times can occasionally be affected by factors outside our control, including public holidays, natural events, or logistical challenges. We will notify you if there are any unexpected delays in your order, and we are committed to keeping you informed at every step.

Important Notes

• Orders are processed and shipped on business days, Monday to Friday (excluding weekends and public holidays).
• In the case of unforeseen circumstances, such as stock shortages or courier issues, we will inform you immediately about any delays.
• Please make sure to provide accurate shipping information at checkout to avoid any delivery issues.

Contact Us

If you have any questions about our shipping process, feel free to contact our customer support team. We’re here to help you with any concerns or issues regarding your order.

• Email: [email protected]
• Phone: 071 300 0311

Thank you for choosing KeyboardX! We look forward to delivering your premium keyboards and mice to you!