Refund and Returns Policy
At KeyboardX, customer satisfaction is our priority. We understand that sometimes you may need to return or exchange a product, and we are here to assist you. Please read our Refund & Returns Policy carefully to understand how we handle returns and refunds, and the conditions that apply to your purchase.
General Refund & Return Conditions
We want you to be completely satisfied with your purchase. If you are not happy with the product or it doesn’t meet your expectations, we accept returns and refunds under the following conditions:
- Returns are accepted within 7 days from the date of delivery.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase (order number or receipt) is required for all returns and refunds.
- The product must be in new condition and returned with all its original accessories, parts, and manuals.
Non-Returnable Items
We cannot accept returns or issue refunds for the following items:
- Products that have been used, opened, or damaged after delivery.
- Products that are not in the original condition or have been altered.
- Custom or personalized items (if applicable).
Refund Process
Refunds will be issued to the original payment method used during the purchase. Please note the following:
- Refund Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item and verify that it meets our return conditions.
- Shipping Fees: Shipping and handling fees are non-refundable, unless the return is due to a defect or error on our part.
- Partial Refunds: If the product is not returned in its original condition (damaged, missing parts, or used), we may issue a partial refund based on the condition of the item.
How to Initiate a Return or Refund
To start a return or refund process, please follow these steps:
- Contact Us: Reach out to our customer support team via email at [email protected] or call us at 071 300 0311 within 7 days of receiving your order.
- Provide Information: Include your order number, the product(s) you wish to return, and the reason for the return.
- Return Authorization: Once we verify your return request, we will provide you with a Return Authorization Number and instructions on how to return the product.
- Ship the Item: Carefully pack the product and ship it back to us with the Return Authorization Number. You are responsible for the return shipping costs, except in cases of defective or incorrect items.
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of receiving the product. We will arrange for a free return and either a refund or exchange, depending on your preference.
- Defective Items: If your product is faulty or defective, we will offer a full refund or exchange at no extra cost.
- Incorrect Items: If we mistakenly send you the wrong product, we will cover the return shipping and send you the correct item immediately.
Exceptions and Fraud Prevention
While we aim to be fair and accommodating with our returns and refunds, please note the following:
- Misuse of the Returns Process: We reserve the right to deny returns or refunds in cases of suspected abuse or misuse of the returns process, such as multiple return claims or returning items that have clearly been used.
- Fraudulent Claims: If we identify fraudulent claims or suspect abuse, we may block the customer from further purchases and take necessary legal actions if required.
Contact Us for More Information
If you have any questions about our Refund & Returns Policy or need assistance with a return, please don’t hesitate to get in touch. We’re here to help!
- Business Hours: Monday to Friday, 10:00 AM – 7:00 PM
Final Note
We strive to ensure every customer is completely satisfied with their purchase. While we have policies in place to prevent fraudulent claims, we are always committed to addressing genuine concerns and ensuring a smooth and fair returns and refunds process.
Thank you for choosing KeyboardX! We appreciate your business.
