Frequently Asked Questions
Welcome to the KeyboardX FAQ page! Here, you’ll find answers to the most common questions about our products, shipping, returns, and more. If you have a question that isn’t covered here, feel free to contact us!
What products do you offer?
We offer a wide selection of premium keyboards and mice, catering to gaming enthusiasts and office professionals. Our collection includes mechanical keyboards, ergonomic mice, wireless solutions, and high-performance gaming accessories from famous brands.
How do I know if a product is in stock?
All our products are listed with real-time availability. If an item is out of stock, you’ll see a “Out of Stock” label. We restock our products regularly, so feel free to check back or contact us to inquire about availability.
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience as convenient as possible:
- Credit and Debit Cards (Visa, MasterCard, etc.)
- Bank Transfers
- Cash on Delivery (Available in selected locations)
How can I track my order?
Once your order is dispatched, we’ll send you a tracking number via email. You can use this number to track your order’s status through the courier’s website. If you have any issues with tracking, feel free to contact us!
Do you ship internationally?
Currently, we only offer domestic shipping within Sri Lanka. We offer fast and reliable delivery to Colombo and all other regions of Sri Lanka.
How long will it take for my order to arrive?
- Within Colombo: Delivery typically takes 1-2 business days after dispatch.
- Islandwide: For locations outside Colombo, delivery may take 2-4 business days after dispatch, depending on the destination.
How much does shipping cost?
Shipping costs vary based on your location, order size, and delivery speed. You’ll be able to see the exact shipping cost at checkout before confirming your order. We strive to keep our shipping rates competitive and transparent.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 3 days of receiving the product. We’ll arrange for a free return and either send you a replacement or issue a full refund based on your preference.
How can I initiate a return or refund?
To initiate a return or refund, please contact our customer support team within 7 days of receiving your order. Provide your order number, the product(s) you wish to return, and the reason for return. Our team will guide you through the process and issue a Return Authorization Number.
Are there any items that cannot be returned?
We do not accept returns or refunds on:
- Used, opened, or damaged products
- Custom items (if applicable)
- Digital products (software or licenses)
For more details, please refer to our Refund & Returns Policy.
Do your products come with a warranty?
Yes, all of our products come with a manufacturer’s warranty. The warranty typically covers manufacturing defects, but it does not cover damage caused by misuse. If you encounter any issues with your product, please contact our customer service for assistance.
Do you offer discounts or promotions?
We occasionally offer special promotions and discounts on select products. Be sure to follow us on social media to stay up-to-date with the latest offers.
How can I contact customer support?
You can reach our customer support team via:
- Email: [email protected]
- Phone: 071 300 0311
We are available during business hours (Monday to Saturday, 10:00 AM – 7:00 PM). We’re happy to assist you with any questions or concerns!
Can I cancel or modify my order after placing it?
Orders can be modified or canceled only if they haven’t been dispatched yet. Please contact us as soon as possible if you need to make changes to your order. Once your order has been shipped, you can return it following our Refund & Returns Policy.
What should I do if I have a problem with my order?
If you experience any issues with your order, such as missing items, incorrect products, or damage, please contact us immediately. We will work quickly to resolve the issue and ensure you’re satisfied with your purchase.
Still Have Questions?
If you can’t find the answer you’re looking for, don’t hesitate to reach out to our customer support team. We’re always here to help!
